General terms and conditions of sale

1. Purpose

These general terms and conditions of sale (GTC) apply to all quotes, orders and services — consultancy, study, furniture specification, supply, accessories, delivery, assembly and installation — concluded between MS FRANCE and its professional or public clients. Any order constitutes unreserved acceptance of these terms.

2. Quotes and validity

Our quotes are drawn up on the basis of the information provided by the client (plans, headcount, uses). Unless otherwise stated, they remain valid for 30 days from their date of issue. Any change to the scope may lead to a revision of the price and the lead times.

3. Ordering

The order is deemed firm and final upon receipt of the signed quote or a written purchase order, accompanied where applicable by the deposit. The quantities, references, finishes and lead times indicated are binding.

4. Price and payment

• Prices are expressed in euros, excluding tax, unless expressly stated otherwise.
• Unless otherwise agreed, a deposit is required on ordering, the balance being invoiced according to the agreed milestones (on delivery or on acceptance).
• Failure to pay by the due date automatically entails, without prior notice, the application of late-payment penalties and a fixed recovery indemnity in accordance with the regulations in force.

5. Delivery and installation

Delivery lead times are given for information only and shall not bind MS FRANCE in the event of delay attributable to manufacturers or to force majeure. Delivery and installation take place at the location, date and conditions set out in the quote. The client ensures the accessibility of the premises and the availability of access.

6. Acceptance and reservations

On delivery, the client is invited to check the condition and conformity of the products. Any reservation (damage, non-conformity, missing item) must be made in writing within 48 working hours, with supporting photographs.

7. Warranty

The products benefit from the statutory warranties of conformity and against hidden defects, as well as the applicable manufacturer warranties. Warranty periods are specified in the quote. The warranty does not cover normal wear and tear, or damage resulting from non-compliant use or unauthorised modification.

8. Returns and cancellations

Products made to measure or specially sourced cannot be taken back or exchanged, except in the case of non-conformity. Any cancellation after ordering may give rise to invoicing of the costs incurred.

9. Retention of title

MS FRANCE retains ownership of the goods delivered until full payment of the price. In the event of non-payment, it may reclaim the goods.

10. Liability

MS FRANCE's liability is strictly limited to the services defined in the quote. It shall not be held liable for indirect consequences (loss of business, damage to image) except in the case of wilful misconduct or gross negligence.

11. Applicable law and disputes

These GTC are governed by French law. Failing an amicable resolution, jurisdiction is attributed to the competent French courts.